Max Yoder, the CEO and Co-Founder
Astronomically successful customer service teams are always learning and practicing—and they’re also looking towards the horizon for insights that will help their agents perform at the highest level. The rapid pace of technological change has dusted the industry with numerous tools and applications to help customer service teams do better work. Here are a few things to consider before integrating these tools into a customer experience mission. That’s where Lessonly comes in, helping customer service leaders take their teams from good to great with powerfully simple training. “Lessonly exists to help customer service teams learn, practice, and perform like never before, and that’s why we created this ebook. With the input of eight battle-tested industry veterans, we explore the future of customer service and consider how forward-thinking teams can deliver amazing customer experiences. We hope it inspires your team to do better work,” says Max Yoder, the CEO and co-founder of Lessonly.
When Max Yoder started Lessonly, he hoped that a few thousand people would use his learning software. Now, over a million people at more than 500 companies around the world use Lessonly for team learning in their workplace. And the Indianapolis-based company doesn’t seem to be slowing down anytime soon. With the announcement of today’s $8M Series B funding round, Lessonly is gearing up with ambitious goals to reach ten million more learners with their online training and enablement software.
Yoder and his co-founders created Lessonly in response to learning management systems that were often built for human resources compliance and disliked by frontline employees for their clunkiness. “We wanted to give employees, teams, and companies access to the essential information they needed to do their jobs,” says Yoder.
Lessonly is all about employees doing better work—and this capital allows us to invest in building the most innovative learning platform in the market
Lessonly views their focus on sales and support training as one of their greatest differentiators, and their customers include a range of Fortune 100 companies and forward-thinking teams such as NBC News, Trunk Club, Ibotta, Birchbox, Thumbtack and more. “Our software helps hundreds of sales and support teams to learn, practice, and perform at the highest levels,” Yoder mentions. “Lessonly is all about employees doing better work—and this capital allows us to invest in building the most innovative learning platform in the market.”
Lessonly plans to use the $8M Series B to double down on product innovation, expand their team, and reinvent how their software delivers value. The funding round was led by OpenView, an expansion venture fund based in Boston. Other investors include Rethink Education, and Indiana-based Allos Ventures and High Alpha. Companies like Lessonly acknowledge the challenges of the Midwest, but they also see drastic advantages to calling Midwest cities like Indianapolis home. “Non-coast cities are increasingly attractive to investors—it costs less to start and run a software company in Indianapolis, Saint Louis, or Columbus. Plus, the cost of living alone is almost 200% less than San Francisco,” notes Kyle Lacy, Lessonly’s VP of Marketing, who previously worked at OpenView. “We don’t need to have a private chef or masseuse to be one of the best places to work in Indiana, and that keeps us lean and focused on growth.”
Lessonly has proven they play the SaaS game as well as any company on the coast , and they believe that their midwestern roots differentiate them from their competitors. Yoder informs, "We really take pride in a core Hoosier value: neighbours who help others. Our clients tell us how much our software has improved their learning, their productivity, and their people.”