Christopher Dundy, Founder & CEO
Christopher Dundy, the founder and CEO of Flagship LMS, spent more than a decade working with learning management systems (LMS) across a variety of verticals, including the government sector, healthcare, higher education, K-12, non-profit, and retail. But whether he was working with training teams in South Korea, the Philippines, Saudi Arabia, Lebanon, or the United States, Dundy concluded that the vast majority of them were crippled by their LMS vendor’s customer support restrictions. The teams were putting their limited training hours to use learning the software’s settings and processes but were missing out on opportunities to discover the software’s full potential. By placing time limits on how much assistance clients could receive, LMS vendors were all but guaranteeing ineffective course design, instructors who lacked confidence in the software, and learners who were unengaged. Dundy founded Flagship LMS to reverse this trend.
Ineffective course design is something Dundy has seen frequently. “Course design is more science than art,” Dundy said. “The basic building blocks are well-known. You start by determining what a learner should be able to do at the end of the course that they could not do at the beginning of the course. That lets you create your terminal learning objective (TLO). From the TLO, you can now create the enabling learning objectives (ELOs). Next, you need at least three assessments. In reverse order they are the summative, interim, and formative assessments. Once the assessments have been created, you can begin to add the material that will bridge the gap between where the learners are and where you want them to be. There’s a lot more to it, of course, but that is why vendor training should be unlimited.” Dundy is adamant that solid course design is critical for an organization to succeed with an LMS.
Since the vendor’s success depends on the client’s success, we must provide as much training as possible to the client
“An LMS is an expensive, enterprise-level tool, and it needs to be used correctly to help a client achieve their strategic objectives. Since the vendor’s success depends on the client’s success, we must provide as much training as possible to the client.”
Having unlimited training hours also ensures that clients aren’t scrimping on training their designers. “Flagship LMS is based on Moodle, which is the most feature-rich LMS in the world,” said Dundy. “Without proper training, most course designers only get around to using about five percent of its capabilities. They will often add a video, a SCORM package, or a quiz, for example. Perhaps even a survey or a certificate. But many will miss opportunities to make learning visible because they aren’t familiar with tools like forums, wikis, live webinars, chats, interactive H5P activities, lessons, assignments, and workshops. There are many ways to make assessments rigorous and content engaging, but it takes an LMS vendor who isn’t concerned with counting training hours to truly help a client make use of all that extra value.”
Learners also benefit from Flagship LMS’ unlimited training support. “When a course is properly designed and the content is engaging, learners’ lives are transformed. Adult learners put their knowledge to use to achieve greater success at work, perhaps even obtaining promotions which directly affect their family and quality of life. Young learners are inspired to pursue careers in subjects that they were previously unaware of or had no interest in. None of this is possible if the training isn’t structured properly to capture the learner’s attention and help them retain the information.”
Flagship LMS wants a new type of relationship with its clients. By combining the rock-solid, feature-rich Moodle software with unlimited training hours, they put the client’s needs first. “Confident instructors teach courses designed using best practices, and learners’ lives are transformed by high quality training. This is the best possible outcome for everyone concerned,” concludes Dundy.